New Car Warranties What Car Dealers Don't Want You To Know About New Car Warranties. Have you always believed that you had to take your car to the dealer for service while it is under warranty? If you do, you're just like most owners! This just isn't true, and most dealers do nothing to make consumers aware of their rights. You only need to use your dealer for work done under recalls, or warranty campaigns initiated by the manufacturer. We can do all your regular service, and provide you with your service history and records. Keeping good records is essential because if the factory does announce a recall, and you have already paid to have recall work done, proving that you had the work performed can mean the difference between reimbursement and absorbing the cost of the repair. At Roberts Automotive we stay on top of unannounced campaigns so that you don't pay for parts and services that should have been done under a factory warranty. it's one more way we are always looking out for our customers. If you know a VW or Audi owner who values fast, personalized service, with the job done right the first time, have them give us a call.